Support - Aperion IT

Requesting Support

We offer a number of ways to obtain help. You do not need to sign a contract to request service.

Need to speak with someone? We answer our phones in-person during business hours – no auto-attendant or voicemail.

Simply click one of the following options to contact us:

Simply log into the web portal and submit a ticket into our system.

From your login you can add, update and review any ticket. You can also search our knowledgebase articles or your tickets for keywords.

BEST

Use our friendly form to detail your issue and have a support ticket created for you in our help desk.

Once the ticket is reviewed and forwarded to the responsible party, we will contact you.

(800) 778-2770

We answer our phones during business hours so no complicated automated system or voicemail.

Calls received after hours are sent to voicemail and dispatched to our after-hours staff who will call you.

Customers using our Match-IT managed services have a special program running on their PCs that displays an “A” icon in the tray.

Click the “A” icon to open the portal to access your tickets.

To access our TurboMeeting remote access tool in order to share your computer with a technician, click the following option: